“We have Muskoka (now Vintage) flooring on the main floor or our house and when we decided to put hardwood into our second floor bedrooms, we went to the Hardwood Floor Store mainly because they carry Muskoka/Vintage. Don, the owner, suggested that we consider a less expensive alternative by Somerset, as a quality product with good value for money that would be a more cost effective solution for our bedrooms, considering their less prominent place in our house. In choosing the Somerset flooring we saved ~40% on material costs over our original choice, and we are very happy with the quality and appearance, especially for the price. We were impressed with Don’s suggestion of a product that was a better choice for us over the more expensive option.
As far as the installation, it went quickly and without surprises. The installer (Mark) was clearly experienced and skilled, professional, neat, and personable.
If I was to fault the store for anything, it would be in the stain that was applied to the pine baseboards they installed, which was pretty uneven, in my opinion. I understand pine is difficult to stain, but I have seen better (in our house with the same type of baseboards). On the other hand, the woodwork in our house is pretty dark, which no doubt adds to the difficulty.”Dale Frobish
“We have had the Hardwood Floor Store install two floors for us ten years apart.
First we had them put a oak floor in our house and they did an excellent job which included matching up with an existing floor. You could not tell where the old floor ended and the new floor began.
The second time we used them was in a condo that we had just purchased. We had them install bamboo flooring and they did an excellent job. A year later there had been a little bit of shrinkage in the floor which is not totally unexpected and they came back and fixed everything at no charge.
We could not be more happy with the service we have received.”Dave S.
“I was so impressed with your company’s fast service and reasonable pricing that I will be recommending your services to friends. Thanks Guys!P.T.
“You are a great group! Your craftsmanship is outstanding! We are very happy with our new hardwood floors.”T.P.
“Great store to do Business with. Don made the whole process easy.”Ron Bordwine
“Love My Floors”Linda Ann Hoos
“Wow! These guys are great! Professional, experienced, dust “free”. I have more dust in my house on a daily basis then I did from the sanding! The floor looks great, would definitely recommend them and would use them again. Don’t dread floor refinishing, these guys make it painless.”Chris V.
“On the recommendation from a Naperville carpet company we had the Hardwood Floor Store refinish the hardwood floors in our house. They also put an oak floor in another room that had been carpeted. This was about a year ago. They did a great job.
This past winter one oak board in the kitchen developed a gap that grew to be an inch wide where that board butted up to another board. This spring the gap showed no signs of closing so we called the Hardwood Floor Store.
Wayne came out today and determined which board was moving, pulled it back into the original position, closed the gap, and fastened it so it wouldn’t happen again. The repair isn’t visible.
Even though the kitchen floor was not installed by the Hardwood Floor Store, they fixed it and didn’t charge us for the repair or the service call!”
“I took a long deciding what flooring to use and which company to use. I was remodeling my townhouse and decided to replace all the flooring while I wasn’t living there. I got more than one quote and am very happy I chose the Hardwood Floor Store. They were incredibly patient with me and the delays I encountered at my townhouse, meaning they had my flooring materials for months while I got a leak sorted out, but I was never pressured in any way to set an installation date. When the day finally arrived their installer was very professional and did a fantastic job. There was a problem with the color on the vent covers which was resolved immediately. I would recommend The Hardwood Floor Store, I put my faith in them and was not disappointed.”Nina A.